Résumé

SKILLS 

Video editing with Adobe Premiere Pro 

SEO, viral & social media marketing, and campaign management 

Google and YouTube Analytics 

Leadership Skills, learned through various team projects and sports 

Customer and employee relations 

Proficient in Microsoft Office 

Adobe Photoshop and other graphic editing programs 

EDUCATION 

Subject matter expert for Medicare Advantage and Medigap products 

Supports CMS Medicare Advantage bid submission, PACE and VBID applications, Medigap state filings, and ad hoc inquiries 

Acts as up-stream point of contact for Sales, Marketing, web Portal teams for various member facing mandated documents 

Product Analyst                                                                   February 2019- October 2021 

Test web portal, pharmacy claims, and other internal systems prior to 1/1 

Quality control various documents to ensure accuracy and that they are compliant 

Enrollment Period Member Meetings 

Senior Customer Service Advocate                                         August 2014- February 2019 

Troubleshot customer’s benefits, claims, billing, and other issues by phone 

Helped coach new hires and oversaw team meetings 

Special projects, as assigned 

ACTIVITIES 

YouTube Channel                                                                                      2011 - Present 

Wedding, travel, trivia, and general lifestyle videos 

Creates video thumbnails 

Team Sports                                                                                            2014 - Present 

Pittsburgh Sports League, Sports Monster, Steel City Volleyball League 

Volleyball and softball